Qualifications
- 10+ years technical writing experience, including 6 years developer documentation
- 7 years managerial experience. Proven ability to work with a team or independently
- Adept at help authoring software, Adobe Creative Suite, video production, diagramming applications, and layout programs
- Experienced with CSS, HTML, GitHub, and WordPress
- Well-versed in UI and design concepts
- Created illustrations for publications and software applications
Experience
Senior Technical Writer, Workday. Jan 2022 – present
Technical Writer, VNDLY, A Workday Company. July 2021 – Jan 2022
- Led initiative to move company-wide documentation to single-source content
- Revamped release notes creation process
- Managed content for help portal
- Developed plan for context-sensitive help
- Mentored team member
- Partnered with UX team to create UX text
- Wrote client-facing documentation, including help portal article and release notes
Technical Writer, safeXai. November 2019 – March 2021
- Created and edited internal developer documentation
- Worked with engineer leads to produce weekly reports for CEO
- Managed company’s wiki and was subject matter expert on Confluence
- Optimized documentation for mobile viewing
- Reorganized wiki based on analytics and user input
- Created software architectural diagrams
Technical Writer II, InfoTrax Systems. June 2015 – November 2019
- Led team in creating online help system for SaaS suite
- Managed MadCap Flare for organization, including managing the CSS
- Improved SEO of online help system
- Administrator of intranet web portal
- Wrote developer documents, as well as user documentation
- Authored articles for trade magazines and company website
Speaker, MadWorld. April 2019
Presented at MadCap Software MadWorld 2019 conference. Spoke on writing documentation for SaaS software and finding the right search engine to work in conjunction with your online help
Documentation Lead, Resolution1 Security (Formerly AccessData). July 2012 – April 2015
- Oversaw documentation department after company division
- Managed documentation for enterprise-level security software suite, as well as for multiple individual products
- Led task to transition documentation from static user documentation to searchable interactive online help
- Documented Rest APIs and jQuery APIs in tandem with developers
- Experienced with product management software and Agile practices. Helped defined user story practices
Technical Writer
- Created content, including illustration, for user manuals
- Wrote manual ready for localization in Chinese
- Worked with developers, quality assurance, and product owners in obtaining information for documentation
Creative Director, Juicy Development. February 2009 – May 2012
- Created written content for smart phone application development company
- Wrote press releases, instructional content, and web content
- UI creation for certain applications
- Assisted in managing and updating content for applications’ databases
Technical Writer, Alpine School District. Jan 2006 – April 2006
- Led team in writing and publishing employee manual for Alpine School District’s technology department. Wrote sections on ASD’s LAN/WAN and troubleshooting hardware
- Coauthored ASD’s Incident Response Plan
- Subcontractor position
Education
Bachelor’s degree, English, Utah Valley University
- Technical writing certificate
- Scholarship recipient/Dean’s List
- Phi Kappa Phi member
- Presented at National Conference on Undergraduate Research (NCUR)
- Editor, Touchstones Journal. Editor of university literary journal. Previously technical editor
Associate’s degree, Graphic Arts, Utah Valley University