Here are some examples of documentation that I’ve written for a variety of users, from a highly technical audience to users who had lower levels of technical knowledge. The majority of samples are PDF files. You should have a PDF reader for optimal viewing.
Server set up guide
Guide to set up multiple servers to communicate with the DataTrax server. The audience was a InfoTrax account manager installing for their client.
Replicated website information sheet
Data sheet on a replicated website for Evo clients. This was written for a non-technical audience.
Data Sheet for Customer Service Representatives
Quick reference sheet for CSRs (Customer Service Representative) using the DataTrax software.
http://www.heather.thehadleys.net/wp-content/uploads/2021/03/Order-entry-status-1.pdf
Virtual Machine (VM) installation guide
Part of an installation guide to deploy a VM image of AccessData’s ThreatTap to a client’s system.